Easy return



Did you change your mind? No problem! Returns are quick and easy

  • 14 days from delivery to return one or more products You can make the return online
  • You can make the return by post or courier, with Semper Nuovo we collect it
  • When we receive your return, you are automatically refunded


How can I return my package?

Always check the return instructions we send you via email


How can I request a return?

For any further information, do not hesitate to contact the Customer Service with the methods and at the addresses indicated in the "Contacts" section of this site.



1. Request a return

Choose the order to return, enter the detail page and fill out the "request return" form


2. Print label

We will email you a PDF with the label to attach to the package and the return instructions.


3. Prepare the package

Close the return in the same box as the delivery. Attach the label to the outside, covering the previous one.


4. Send

Check the return procedures for your product on the instructions sent. Choose the one you prefer.


5. Wait for the refund

We will send you the refund with the same payment method chosen for the purchase, as soon as we receive the product.

New Account Register

Already have an account?
Log in instead Or Reset password