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Disputes
The site www.luscioux.eu hosts a technological platform, conceived and managed by Omnia Group Srl, which consists of a virtual shop in which products and services are offered and sold and in which the related purchase contracts are concluded. . If you have submitted a complaint regarding a contract concluded with Luscioux - Omnia Group Srl, but it was not possible to resolve it, remember that the online resolution service for consumer disputes has been established by law! Below you will find a summary of the main information on alternative dispute resolution For any further information, do not hesitate to contact the Luscioux.eu Customer Service with the methods and at the addresses indicated in the "Contacts" section of this site.
Legal notices Alternative dispute resolution - ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR) Starting from 9 January 2016, the provisions introduced by Legislative Decree 6 August 2015 became applicable, n. 130 and with the EU Regulation no. 524/2013, regarding Alternative Dispute Resolution and Online Dispute Resolution. The purpose of this legislation is to encourage the amicable resolution of disputes between professionals and consumers through alternative methods, such as the Alternative Dispute Resolution (so-called ADR) and the Online Dispute Resolution (so-called ODR). For this purpose, a European Online Dispute Resolution platform (so-called ODR platform) has been created, which can be consulted at the following address // ec.europa.eu/consumers/odr/. Through the ODR platform, consumers will be able to find out the list of ADR bodies, find the link to the site of each of them and start an online dispute resolution procedure relating to a contract concluded online in which they are involved. At the moment, Omnia Group srl does not make use of any ADR body referred to in Articles. 141-bis and ss. Consumer Code. In any case, whatever the outcome of the out-of-court dispute settlement procedure, your rights to contact the ordinary judge are reserved, and, if the conditions are met, to promote an out-of-court resolution of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code. |